Privacy Policy

1. Who we are

Oberon Oils (“Oberon”, “we”, “us”, or “our”) operates automatic edible-oil vending machines, the Oberon website, and the Oberon mobile application. You can reach us at 7/1, Ushaganj, Chhawni, Indore, Madhya Pradesh 452001, India.

This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to visitors of this website, people who enquire about a franchise, and customers who use our app or vending machines.

2. Information we collect

We collect only the information needed to respond to you and to operate our services.

• Franchise enquiries. When you use the contact form, we collect your mobile number, email address, and any message you choose to send.
• Purchases. When you buy oil through the Oberon app or a vending machine, we collect details needed to complete the sale, such as the quantity selected, the machine used, and a payment confirmation from our payment partner. We do not store your full card or UPI credentials on our systems.
• App and device data. The app may receive technical information such as device type, operating system, app version, and diagnostic logs so the service can function and we can fix errors.
• Communications. If you call, email, or message us, we keep the contact details and the content of that correspondence so we can reply and keep a record of the request.

We do not ask you to create a marketing profile, and we do not buy personal information from data brokers.

3. How we use information

We use personal information to:

• respond to franchise and customer enquiries;
• complete oil purchases and help if a transaction fails;
• operate, maintain, and improve the website, app, and vending machines;
• detect misuse, fraud, or security issues; and
• meet legal, tax, and accounting duties.

We do not sell your personal information. We do not use it for third-party advertising.

4. How we share information

We share personal information only in these cases:

• Service providers. Email delivery, app hosting, and payment processing partners handle information on our behalf and only for the service they provide to us.
• Legal requirements. We may disclose information if a law, regulation, or valid legal process requires it, or to protect the rights, safety, and property of our customers and our business.
• Business transfer. If the business is sold or reorganised, customer and enquiry records may transfer to the successor, which will remain bound by this policy or an equivalent one.

5. Cookies and embedded content

This website does not set advertising or analytics cookies of its own. Pages that embed YouTube videos may allow YouTube to set cookies when the video loads or plays, under Google’s own policies. Social links in the footer take you to those platforms; their privacy practices apply once you leave our site.

6. How long we keep information

Enquiry messages are kept for as long as we need them to respond and maintain a business record, and then deleted or anonymised. Transaction records are kept for the period required by Indian tax and accounting law. Technical logs are kept only as long as needed to operate and secure the service.

7. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under the Digital Personal Data Protection Act, 2023, you may ask us to confirm whether we hold your personal data, to access or correct it, to erase it when it is no longer needed, and to raise a grievance about how it is handled. You may also nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

To make a request, email info@oberonoils.in with enough detail for us to identify the records. We will respond within the time the law requires. You may also raise a complaint with the Data Protection Board of India.

9. Children

Our website, app, and vending machines are meant for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to this policy

We may update this policy when our services or the law change. The “Last updated” date at the top of this page will change when we do. Continued use of the website, app, or vending machines after an update means you have read the revised policy.

11. Contact us

Questions about this policy or your personal information can be sent to:

Oberon Oils
7/1, Ushaganj, Chhawni, Indore, Madhya Pradesh 452001
Email: info@oberonoils.in
Phone: +91 9009990399